Under HM Revenue & Customs rules, you can transfer your ISA to another provider at any time.

If you do not currently have an ISA with YBS, you will need to open an ISA account by completing the relevant application form. Details of our ISA products can be found under Tax Free Savings.

To transfer funds from your current ISA provider to your YBS ISA, please complete an ISA Transfer form and send it to your current ISA provider together with any passbook or certificate you have with them.

Please note that providers have 30 days plus any notice period that applies to your account to complete the transfer. Upon receipt of your funds from your current provider, we will credit/open your YBS Cash ISA and send you written confirmation.

You will need to arrange the transfer with your chosen new provider and complete a transfer request. The new provider will then contact us to arrange the transfer.

If you need any further information, please call our Member Contact Centre on 0845 1 200 100.

You will need to complete an ISA Product Transfer Form and send it, together with your passbook/certificate, if applicable to your account, to the following address:

Savings Service - Product Transfers
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Product terms and conditions apply.

Alternatively, you can visit your local branch to arrange the transfer.

If you cannot print the ISA Product Transfer Form, or require any further information, please call our Member Contact Centre on 0845 1 200 300.

You will need to complete an ISA Product Transfer Form and send it, together with your passbooks/certificates, if applicable to your account, to the following address:

Savings Service - Product Transfers
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Product terms and conditions apply.

If you cannot print the ISA Product Transfer Form, or require any further information, please call our Member Contact Centre on 0845 1 200 300.

When funds have not been deposited into your ISA account for one or more tax years, you are required to complete a Break Between Subscription Form. This is a requirement of HM Revenue and Customs and we are unable to accept funds into the account until the form has been completed and returned. Please send the completed form together with your passbook/certificate, if applicable to your account, to the following address:

Savings Service
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Alternatively, you can take the form to your local branch

The funds may have been returned because:

• No funds have been deposited into the account for one or more tax years. In order to deposit funds, you are required to complete a Break Between Subscription Form. The form is a requirement of HM Revenue and Customs and we are unable to accept funds into the account without a completed form
• The amount you have sent us exceeds your remaining ISA allowance for the current tax year.
• You have subscribed into more than one ISA in the tax year

For more information on ISA visit our ISA's explained section

The restriction on your ISA account may be in place as if you did not pay into it during the last tax year, no further deposits can be made into the account until a Break Between Subscription Form is completed.

The form is a requirement of HM Revenue and Customs as there have been no funds deposited into your ISA account for one or more tax years.

Yes. Both savings and mortgage account holders can now register to view their accounts online at any time of the day or night. Customers with an offset mortgage can also make online transfers from their offset savings accounts.

You can register online to view your account(s). You'll need your account details to hand and will be asked to provide some security information. Registration will only take a few minutes of your time.

If you haven't already done so, you will need to register for online services first.

Each account type has different terms and conditions, meaning the online services available to you will differ depending on the accounts you hold. For example, some accounts have instant access whereas others have withdrawal restrictions.

To check what facilities are available for the following accounts please visit our matrix of accounts

A customer number is a unique log-in number which is required to access your accounts online. If you have lost or forgotten your customer number, please call our internet support helpline on 0845 1 200 805. It will help us if have your account number at hand before you call.

Please call our internet support helpline on 0845 1 200 805. This will enable us to verify your identity and keep your account secure. It will help us if you have your account number to hand before you call.

Under regulations for prevention of financial crime and money laundering, we have a responsibility to verify the identity of each applicant before opening a new account, even existing customers. To do this, we use an electronic verification system.

In certain cases (for example if you are not listed on the electoral roll or you have recently moved house) we may need further proof of your identity, which should be submitted with your completed application.

For further details please visit our section on verifying your identity.

Please provide us with one document from the name id list and two documents from the address ID list  (although some items appear in both lists, you cannot use the same item to confirm your name and address). Please note, the name shown on the document must match the name in which the account has been opened.

Take the original identification documents to your local YBS branch.

Or alternatively send to:

Yorkshire Building Society
Internet Accounts
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ.

We strongly recommend that you do not post original documents such as passports and drivers licences. We can accept copies certified by a Solicitor, Accountants or Bank / Building Society Staff. Certified copies must include the full name, profession, business address and telephone number for the certifying party. The words "certified true copy" must be written or stamped on the documents, which should then be signed and dated by the certifying party. A document will not be accepted if any of this information is missing. All Documents will be returned once your account is activated.

If sending documents through the post please allow up to 5 working days  to process your application once it has been received, we will then write to you to confirm your accounts has been activated

You can view transactions online for most YBS savings accounts that you hold. If you haven't already done so, you will need to register for online services first.

To view transactions on your account online, login and use the search transaction option in the statements section.

You will begin to earn interest on this deposit after 2 working days

• Transfers to an external account can take up to 5 working days
• Transfers to another YBS account will be completed within 24hours

• By debit card, login and use the add to savings option
• By arranging a transfer from your bank using the following banking details:
  • Sort Code 60-92-04
  • Account Number is the first 8 digits of your Yorkshire Building Society account number
  • Reference or Roll Number is the full 10 digits of your Yorkshire Building Society account number

If you are unable to quote a reference number, please ensure that the account holder's name is quoted on the transfer details.
You can find further details regarding transferring into a Yorkshire Building Society account in our Help section on our website.

You can update your transfer accounts by logging into your account and using the 'Manage transfer accounts' option in the 'Withdrawals' section.

You can close your account online by logging in and using the 'Close account' option in the 'Withdrawals' section to our website.

For accounts that cannot be closed online, please visit your local branch or agency or call our Member Contact Centre on 0845 1 200 100 for more details.

You can update your personal details online by logging into your account and following the instructions below:

If you're not already registered for our online service, register now

• Log on to your accounts online.
• From the 'Your Personal Online View' page, select the 'Personal Details' button under the 'Change your Details' section.
• You can then update your address, e-mail address and contact telephone numbers by selecting the relevant 'Change' button.

OR
You can call our Member Contact Centre on 0845 1 200 100

You will need to write a letter signed with both your previous and new signature.

You can either visit your local branch with one of the following original documents:

• Marriage Certificate
• Change of name Deed
• Decree Nisi

OR

Send your request with supporting documents to:

Savings Service Amendments
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Note: original documents should not be sent through the post.

You can either:
Change your details yourself online by logging into your account. If you're not already registered for our online service, register now

OR

Visit your local branch with one of the following documents for identification:
Full/provisional driving licence
Current signed passport
Armed forces ID card
Credit/Debit card
Signed Employer's photo ID card
For a full list of acceptable ID please click here

OR

Send your request to:

Savings Service Amendments
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Note: valuable identification documents should not be sent through the post.

This is dependant on the terms & conditions of your account. Please visit your local branch or agency or call our Member Contact Centre on 0845 1 200 100 for more details.

To switch from monthly to annual interest, you will need to visit your local branch or put your request in writing to:

Savings Service
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

You can only change from annual to monthly interest if the terms and conditions of your account permit it.
To switch from annual to monthly interest, you will need to visit your local branch  or put your request in writing to:

Savings Service
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Your interest can be paid to another Yorkshire Building Society account or to another building society or bank account.

If you wish to have your interest paid to another Yorkshire Building Society account please provide the 10-digit account number and the account holder(s) name(s).

If you wish to have your interest paid to another bank or building society please provide the name of the bank/building society, the sort code, account number and reference.

To close online accounts please follow these steps:

1. Log in to our website.
2. Click 'continue' alongside the account.
3. Select 'Close Account' from the options on the right and follow the instructions on screen. 

For all other accounts please visit your local branch or agency or call our Member Contact Centre on 0845 1 200 100 for more details.

You can either:

Take the original death certificate to your local branch
OR
Send the original death certificate to

Savings Service Department
Yorkshire Building society
Yorkshire house
Yorkshire Drive
Bradford
BD5 8LJ

Note: We will accept a copy of the death certificate certified by a Solicitor, Bank or Building Society.

For more information, call us on 0845 1200 100, or download our Bereavement Guide.

We offer a large range of savings accounts including ISAs, online and instant access accounts, regular savers and Bonds.
You can compare the Interest rates for each account, or even apply online today for our Internet Saver or e-ISA accounts. View our savings guide.

To report a lost or stolen please complete lost or stolen declaration form and take the form to your local branch or alternatively:

Post it to the following address:

Savings Service
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

To report a lost or stolen ATM card please call 0845 1200 300, we will then cancel your card and arrange a new one to be sent to the address registered on the account.

Faster Payments are electronic payments that can be made through UK banks, 24 hours a day, 7 days a week, 365 days a year using the Faster Payments Service.

This is a banking industry initiative to speed up electronic payments in the UK. Payments sent through Faster Payments usually reach the receiving bank on the day that they're sent.

The Faster Payments Service has been phased in since 27 May 2008. Most of the major UK banks now operate this facility.

We started accepting incoming faster payments during April 2009.

We do not currently provide a facility for our customers to send faster payments but this is being considered as a possible development in future years.

Internet/Telephone banking payments and regular standing order payments for savings and mortgage accounts are received from external banks offering an outward Faster Payment Service to their customers.

Faster payments are usually credited the same day but no later than the next working day.

Faster Payments cannot be stopped once the payment has been sent. If customers need to recover their monies, they will need to contact the recipient for a refund. Please bear this in mind when arranging to send payments to your YBS account using this service.

No. These systems are unaffected as the Faster Payment Service is offered in addition to these.

You can find our sort code and other banking details in our Help section.

You will begin to earn interest on this deposit after 2 working days

• Transfers to an external account can take up to 5 working days
• Transfers to another YBS account will be completed within 24hours

• By debit card, login and use the add to savings option
• By arranging a transfer from your bank using the following banking details:
  • Sort Code 60-92-04
  • Account Number is the first 8 digits of your Yorkshire Building Society account number
  • Reference or Roll Number is the full 10 digits of your Yorkshire Building Society account number

If you are unable to quote a reference number, please ensure that the account holder's name is quoted on the transfer details.
You can find further details regarding transferring into a Yorkshire Building Society account in our Help section on our website.

You can update your transfer accounts by visiting our website, logging into your account and completing the details in the 'Manage transfer accounts' option in the 'Transfer/Payments' section.