Here are some of the more frequently asked technical questions:
Our site has been designed to work with a variety of browsers on either Apple Macintosh computers or Windows based PCs. These include versions 6 and above of Microsoft Internet Explorer, Safari, Firefox 3+, Opera 8+.
If you are using an older browser, such as Internet Explorer 3, Netscape 3 or Opera 3 & 4, you will be able to view the information pages but you will not be able to apply for a savings or mortgage account. To make an application online we recommend you upgrade to the latest versions.
Website designers use frames to split the screen up into separate areas. This can occasionally cause problems especially when links to other websites are used. For this reason, our site does not use frames on any of its pages except for the branch finder.
"Plug-ins" are additional software programs required by some sites to make them work properly. An example is Flash Player from Macromedia. Our site does not need any plug-ins to work effectively.
A "cookie" is a piece of information that is passed to your PC when you visit some websites. It allows you to be recognised when you return to that website and enables, for example, companies to personalise web pages or to produce general statistics about who is using the website.
We use cookies to produce general information about the use of our site but do not collect any details using cookies that can identify individuals.
There should be no difficulty in using your Mac with our site as long as you are using one of the newer browsers, e.g. Internet Explorer or Safari. If you are using an older browser you may not be able to use the savings or mortgage application forms or operate an online account.
Some companies and organisations use systems to limit their employees' use of the internet.
If you are having problems accessing your account from work but can access it from home with no difficulties, check with your IT department to see if internet site filtering is in place that may be affecting access to our site.
Yorkshire Building Society is one of the largest building societies in the UK. We offer a range of financial products and services including: savings & investment accounts, insurance products, loans, mortgages and more.
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Yorkshire Building Society is authorised and regulated by the Financial Services Authority (FSA).
