Email fraud FAQs

In recent years fraudsters have targeted a number of major UK banks and other organisations in an attempt to trick customers into revealing their usernames and passwords for internet banking services.

Frauds of this type, sometimes called 'phishing', involve fraudsters sending fake emails to an organisation's customers.  These emails are carefully crafted to make them look as real as possible, as if the organisation themselves have sent it, not the fraudster.

How widespread is this?

This is a problem that has affected organisations around the world.

Why have I received an email?

You haven't been singled out.  The fraudsters obtain a large number of email addresses through various means - even guessing them - and blanket email all these addresses.  As so many are sent out, they will probably reach many people who have online accounts with the financial organisation they are targeting by chance.

The Yorkshire does not share email addresses with anyone outside the Yorkshire Building Society Group.

How does the fraud work?

The approach is similar in all cases:

• An individual receives an email, apparently from their bank or building society, suggesting that the access to their online account may have been compromised, and requesting that they click on the link provided to confirm the details.
• When the link is clicked, they are taken to a web page which looks exactly like the bank or building society website.
• On the website they are asked to complete a form with their name, address, date of birth, account number, login details (PIN, password, memorable word, etc) credit card and/or debit card information and click a 'submit' button to send this information.

Having obtained this information the fraudsters quickly use it to access the account and transfer money from it.

What should I do if I have received an email and clicked the link?

• Contact us immediately by phoning 0845 1 200 805.  We can then change your login details to keep your account secure.
• Send the phishing email to phishing@emis.ybs.co.uk so that we can investigate it.
• If you have passed on information about other accounts, credit cards, etc, contact the providers of those facilities immediately as well.

What can the Yorkshire do about this type of attack?

We are confident that our systems are secure but if users give their login information to someone else there is always a risk of financial loss.

Once we know of a problem we will:

• Change login information
• Check the affected accounts and, if necessary, freeze them to prevent loss 
• Contact the police and other related authorities in an attempt to find the fraudsters and shut down their operations

Find out what you can do to keep your data secure.

Call us on 0845 1 200 100*

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